Refund & Cancellation Policy

1. Business Information

2. Nature of Service

SolvedPGSS provides digital educational content that is delivered instantly upon payment:

• Immediate access to 73,000+ DNB examination questions
• Instant access to detailed explanations and answers
• Immediate access to mindmaps and revision tables
• Digital subscription for 3 months

Since the product is digital and access is instant, once content is accessed, it cannot be "returned" or "un-accessed."

3. Why No Refunds?

Digital products are non-refundable because:

• Instant Delivery: Content is delivered immediately upon payment completion
• Cannot Be Returned: Unlike physical products, digital content cannot be returned or reclaimed once accessed
• Prevents Misuse: No refunds policy prevents users from accessing all content and then requesting refunds
• Industry Standard: This is the standard policy for digital content and online educational platforms

4. Try Before You Buy

We provide ways for you to evaluate the service BEFORE purchasing:

We strongly recommend trying free content before subscribing to paid plans.

5. No Cancellation Policy

Once a subscription is purchased, it cannot be cancelled:

• Applies to all completed payments
• Applies to active subscriptions (3 months)
• No partial refunds for unused time
• Subscription remains valid until the end date

6. Technical Issues

In case of technical problems:

6.1 Payment Deducted But No Access

If payment is deducted from your account but you don't receive access:

• Contact us immediately at support@solvedpgss.in
• Provide your transaction ID and payment screenshot
• We will verify and grant access within 24-48 hours
• No refunds - technical issues will be fixed

6.2 Website Technical Problems

If you experience technical issues accessing content (bugs, errors, loading problems):

• Report the issue to our support team
• We will fix technical problems
• No refunds will be issued for temporary technical issues

6.3 Duplicate Charges

If you are charged multiple times for the same purchase:

• Contact us with proof of duplicate transactions
• We will verify the duplicate charge
• Refund will be processed only for the excess charge
• Original purchase amount remains non-refundable

7. Subscription Terms

• Validity Period: 3 months from purchase date
• No Auto-Renewal: Subscriptions do NOT automatically renew
• No Partial Refunds: No refunds for unused portions of subscription period
• Access Expires: Automatically at the end of subscription period

8. Chargeback Warning

9. Digital Delivery

This is a digital service with online access only:

• No physical products to ship or deliver
• Access granted instantly after payment
• Available from any internet-connected device
• No courier or delivery service involved

10. Payment Gateway

All payments are processed securely through Razorpay:

• PCI-DSS compliant payment processing
• UPI, credit/debit card, net banking, and wallet payments accepted
• Payment processed in Indian Rupees (INR, ₹)
• We do not store your card or banking information

11. Acknowledgment

12. Contact Us

For questions or concerns about payments, access, or this policy: